Frequently Asked Questions
Everything you need to know about the Easy AI Shopping Assistant. Still curious? Contact our support team.
It adds a friendly chat assistant to your storefront. Shoppers can describe what they're looking for in plain language, and the assistant recommends products from your catalog, helps build their cart, and guides them to checkout — all inside the chat.
A chat bubble appears in the bottom corner of your storefront (you choose left or right). When a shopper opens it, they can start asking questions right away. You enable it from your theme editor with a single toggle — no coding required.
Yes. The assistant only recommends products from your own store catalog, using your titles, descriptions, prices, and availability. It never invents products that you don't sell.
Absolutely. You can customize the colors, greeting message, assistant name, button labels, and placeholder text, and choose which corner it sits in. A live preview shows your changes before you publish.
Yes. You can let everyone chat, restrict it to logged-in customers with specific tags (like VIP or wholesale), or limit it to a specific allow list. You can also block specific customers, and the assistant automatically blocks visitors who repeatedly abuse the chat.
The assistant can display in multiple languages and respects each shopper's country and currency, so international customers get a local experience.
The analytics dashboard shows how many conversations turn into carts, checkouts, and orders, along with the revenue attributed to AI-assisted orders and a 30-day trend. You can also read full conversation transcripts to understand what shoppers want.
On the Bring Your Own Key plan you connect your own AI provider account, choose which AI model to use, and pay that provider directly for usage. You also set a monthly spend limit so costs stay predictable. Prefer not to manage that? The Growth plan handles the AI for you.
Yes. The Free plan includes 50 conversations per month so you can try the assistant on your store. When you're ready for unlimited conversations, you can upgrade at any time.
No. The chat widget loads lightly and only opens the full experience when a shopper interacts with it, so your storefront stays fast.