Frequently Asked Questions
Have questions? We've got answers. Can't find what you're looking for? Contact our support team.
Does this work with Shopify's native store credit?
Yes! Easy Store Credit is built on top of Shopify's native store credit system. Credits awarded through our app appear in the customer's Shopify account and can be used at checkout just like manually-issued Shopify credits.
Will customers see their balance at checkout automatically?
Absolutely. Because we use Shopify's native store credit system, customers will automatically see their available balance during checkout. They can choose to apply it to their order with a single click — no code required.
Can I migrate credits from another app?
Yes. We provide a CSV import feature that allows you to bulk import customer credit balances from any other system. Simply export your data, format it according to our template, and import it into Easy Store Credit.
What happens when credit expires?
When credit expires, it's automatically removed from the customer's account. If you've enabled expiration reminder emails, customers will receive a notification before their credit expires, giving them time to use it.
Can I give different amounts to different customer groups?
Yes! Our rule engine supports customer tags and Shopify segments, so you can create different rules for VIP customers, wholesale buyers, or any other group. You can also set different credit amounts based on order value, products purchased, and more. For ongoing loyalty, VIP tiers let you automatically multiply credit earnings for your highest-spending customers.
Can customers earn credit for referring friends?
Yes. The built-in referral program gives each customer a unique referral code. When a new customer makes a qualifying first purchase, both the referrer and the new customer receive store credit. You can set a minimum purchase requirement and a hold period, and built-in fraud protection blocks same-email and same-IP abuse.
Can I set up VIP loyalty tiers?
Yes. Create unlimited tiers (for example Bronze, Silver, Gold) and customers are automatically promoted based on their lifetime spend or order count. Each tier can apply an earn multiplier — such as 2× credit — so your best customers earn faster, and their tier is shown in the customer account.
Can I encourage bigger carts with reward milestones?
Yes. Cart reward tiers let you set spend thresholds (e.g. $50, $100, $200) that unlock store credit. A live progress bar in your storefront theme shows customers how close they are to the next reward, nudging them to add more to their cart.
What is included in the free plan?
The Free plan covers up to 50 orders and 100 custom emails per month, with unlimited rules and widgets, advanced analytics, and 24/7 customer support.
Can I cancel anytime?
Absolutely. There are no long-term contracts. You can cancel your subscription at any time from your Shopify admin. Contact support if you need help exporting data before uninstalling.
Does it work with Shopify Plus?
Yes! Easy Store Credit works with all Shopify plans, including Shopify Plus. Pricing is based on your monthly order volume rather than your Shopify plan, so high-volume Plus merchants are well served by our Growth and Scale tiers.
What currencies are supported?
Easy Store Credit supports all currencies that Shopify supports. Credit amounts are always stored in your store's primary currency and converted at checkout if you're using multi-currency.
Can customers earn credit on orders paid with store credit?
This is configurable. You can choose whether to award credit on the full order value or only on the amount paid with real money. Most merchants exclude credit-paid amounts to prevent infinite credit loops.