Frequently Asked Questions

Yes! Easy Store Credit is built on top of Shopify's native store credit system. Credits awarded through our app appear in the customer's Shopify account and can be used at checkout just like manually-issued Shopify credits.

Absolutely. Because we use Shopify's native store credit system, customers will automatically see their available balance during checkout. They can choose to apply it to their order with a single click — no code required.

Yes. We provide a CSV import feature that allows you to bulk import customer credit balances from any other system. Simply export your data, format it according to our template, and import it into Easy Store Credit.

When credit expires, it's automatically removed from the customer's account. If you've enabled expiration reminder emails, customers will receive a notification before their credit expires, giving them time to use it.

Yes! Our rule engine supports customer tags and Shopify segments, so you can create different rules for VIP customers, wholesale buyers, or any other group. You can also set different credit amounts based on order value, products purchased, and more. For ongoing loyalty, VIP tiers let you automatically multiply credit earnings for your highest-spending customers.

Yes. The built-in referral program gives each customer a unique referral code. When a new customer makes a qualifying first purchase, both the referrer and the new customer receive store credit. You can set a minimum purchase requirement and a hold period, and built-in fraud protection blocks same-email and same-IP abuse.

Yes. Create unlimited tiers (for example Bronze, Silver, Gold) and customers are automatically promoted based on their lifetime spend or order count. Each tier can apply an earn multiplier — such as 2× credit — so your best customers earn faster, and their tier is shown in the customer account.

Yes. Cart reward tiers let you set spend thresholds (e.g. $50, $100, $200) that unlock store credit. A live progress bar in your storefront theme shows customers how close they are to the next reward, nudging them to add more to their cart.

Yes, all paid plans include a 14-day free trial. You can also use our Free plan indefinitely, which covers up to 50 orders per month with 1 automated cashback rule.

Absolutely. There are no long-term contracts. You can cancel your subscription at any time from your Shopify admin. Your data will be preserved for 30 days in case you want to reactivate.

Yes! Easy Store Credit works with all Shopify plans, including Shopify Plus. Pricing is based on your monthly order volume rather than your Shopify plan, so high-volume Plus merchants are well served by our Growth and Scale tiers.

Easy Store Credit supports all currencies that Shopify supports. Credit amounts are always stored in your store's primary currency and converted at checkout if you're using multi-currency.

This is configurable. You can choose whether to award credit on the full order value or only on the amount paid with real money. Most merchants exclude credit-paid amounts to prevent infinite credit loops.